If we have accepted a booking from you and you then wish to cancel the booking, you must email us within 24 hours to notify us of this.
Bookings can only be cancelled more than 24 hours from the first day, or only day, of the booking. For example, if you have booked a single day on the 4th of July, you must cancel before the 3rd of July (outwith 24 hours of the start date).
If you have booked a block or number of days in advance then refunds will be processed for any days over and above the 24 hour period before the first day of the booking.
Cancellation requests within 24 hours of the first date of the booking will be charged.
In the unlikely event that you are unhappy with the service we provide, please notify us by email as soon as possible.
We will endeavour to resolve the situation to your satisfaction without delay.
Our terms & conditions do not affect your statutory consumer rights.
TERMS AND CONDITIONS
You may use our facility and network only for lawful purposes. You may not use our facility and network:
In any way that breaches these terms, any applicable local, national or international law or regulation.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with these terms.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To impersonate another person or create a false or misleading identity for the purpose of misleading others as to your identity, or to collect information about other users;
In any way that interferes with another user’s use and enjoyment of the facility and network or in any other manner that could damage, disable, overburden or impair the facility and network.
DAMAGE & THEFT
You are responsible for any damage caused to the space or equipment during your booking. Any damage caused by you or your guests will be chargeable. Charges will be based on i) the cost of repair and ii) the subsequent loss of business suffered by us.
You are responsible for anything you leave unattended in the room. We do not take responsibility for any items lost or stolen during your booking.
You are responsible for any external hardware that you bring into the facility. We do not accept responsibility for damage caused to such hardware.
EXTERNALLY PURCHASED FOOD
Food purchased externally may be brought onto the premises for consumption. You are responsible for discarding waste brought in to the room from external food purchases.
INTERNET & REFRESHMENTS
You are entitled to the use of free internet access and refreshments facilities where they are available. Such facilities are available only during the opening hours of the location. Opening hours may be found at the appropriate section of our website.Any use of free facilities must be fair and reasonable.and you must comply at all times with the relevant provisions of the Digital Economy Act 2010 when using the free internet connection.
In the event that we experiences any issues with the provision of internet service (whether temporary suspension or otherwise), we will not accept any liability or be held responsible for any loss or damage whatsoever which may be occasioned to you as a result of the occurrence of such issues. This limitation and exclusion of liability and responsibility shall apply however such loss or damage may arise whether directly or indirectly and you waive any right to make any claim whatsoever against us arising out of or in connection with of any such loss or damage.